Our Impact
Elevating a Fortune 500 Cybersecurity Company through Pricing and Packaging Solutions
The Challenge
A leading cybersecurity firm partnered with Orchid Black to overhaul its IAM solution's P&P amid rising competition and a shift towards cloud computing and IoT. The company aimed to transition to a user-based subscription model and simplify its offerings to address market misperceptions and the absence of a cloud-first option.
The Result
Key insights led to a strategy introducing a "wedge offering" to ease sales and attract new clients. Orchid Black's collaboration, involving interviews and financial analysis, culminated in a streamlined P&P, equipping the firm for future growth and market agility.
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Xyngular Contact Center Assessment
The Challenge
When this organization experienced an unexpected surge of consumer inquiries to their call center, the leadership team recognized a need to improve the customer experience. With plans to expand internationally in the next few years, Orchid Black was brought on board to assess that call center operations could scale rapidly and deliver a high-level customer experience with continuous U.S. and international growth.
The Result
Orchid Black did a phenomenally deep assessment of Xyngular’s current state, prioritizing and refocusing multiple areas for leadership and potential investment for Xyngular so they could successfully scale and deliver a world-class experience. They now have an achievable and stable roadmap to follow for future growth.
![](https://cdn.prod.website-files.com/66352c394bb03297a2c16416/663a496e1c8604e0194bb801_article_4.jpg)
Your COO is Your Secret Weapon
There is variability in the COO's function based on the company's needs, the complexity of identifying when a COO is necessary, and the potential pitfalls of hiring at the wrong time or without a clear understanding of the company's specific requirements.
The Insight
The solution involves defining the COO's role, ensuring alignment with the company's vision and goals, and establishing a strong partnership with the CEO. The ultimate aim is to position the organization for success by leveraging the COO's ability to think strategically and implement efficient operational controls while fostering a culture of communication and adaptability.
![](https://cdn.prod.website-files.com/66352c394bb03297a2c16416/663a92a4b1887b152f63bd60_article_5.jpg)
Customer Success Playbook for Growth Stage Businesses
In the rush to scale and capture market share, companies often overlook the role of customer success, focusing instead on sales and marketing strategies. This approach can lead to missed sales targets and financial instability. The problem is compounded when the roles and responsibilities of customer success, support, and sales teams are not clearly defined.
The Insight
A playbook is presented as a guide to help companies balance their drive for new customers with nurturing existing relationships. The playbook mindset suggests the importance of embedding the mindset across all departments, and tracking key performance indicators that align with customer success goals.
![](https://cdn.prod.website-files.com/66352c394bb03297a2c16416/6642ff2f6a3ddc757ae9bb34_article_7.jpg)
Questions from a Buyer: B2B SaaS Pricing & Packaging
For B2B SaaS companies pricing and packaging is not just about numbers; it's a strategic lever that can significantly impact your company's growth and valuation. When a strategic buyer evaluates your business, they will delve into these aspects to gauge your company's long-term value and scalability. Here are seven key questions that strategic buyers will ask about your pricing and packaging strategies.
The Insight
Orchid Black, with its expertise in pricing and packaging for B2B companies, has identified seven key questions that strategic buyers will ask about your pricing and packaging strategies.
![](https://cdn.prod.website-files.com/66352c394bb03297a2c16416/664301ec77e984ce5f6b08fd_article_8.jpg)
Get a Plan: Strategic and operational planning from our business strategy advisors
Strategic planning has never been more important. With flux in the economy and uncertainty in taxes, setting a plan with purpose, goals, and timelines is critical. Equally important is how you get it done. Pairing annual operational planning to support a comprehensive strategic plan is the formula for success. In this white paper you will learn how to build and operationalize your plan as well as how to optimize resources to fulfill your plan.